Careers

What makes Pit Stop Portables number one in our industry today, is the Pit Stop team. We are always on the look out for talented new team members.

If you would like to be part of our energetic team, please send us your resume.

Work With Us:

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Available Positions:

DISPATCH ASSISTANT - Coquitlam, BC

DESCRIPTION OF DUTIES AND RESPONSIBLITIES As a confident and personable individual, the Dispatch Assistant is responsible to support the operations department in meeting our customer’s expectations, while ensuring the highest efficiencies are maintained with both our fleet and drivers.  The Dispatch Assistant will ensure all daily drivers paperwork is collected and  is accurately processed to ensure our systems are up to date and correct information is in place for the benefit of both our customers and internal requirements. The following outlines the additional job requirements for this role;

Leadership \ Team Member:

  • Provide strong support to the entire team in providing “Clean, Dependable Service!” for all or our Customers.
  • Maintains the highest standard of customer service, with the ability to represent the organization in a positive corporate image
  • Ensure company’s values are being carried out

Routing:

  • Assist with the Pre-planning and set up dispatch requirements for next business day, where required
  • Assist in Routing all new services for all lines of business
  • Complete all routes in a timely manner with route audit reports attached
  • Print and distribute all routes for drivers

Driver Accountability:

  • Investigate and report customer issues, detailing all customer communication within company database (TRUX)
  • Follow up with Dispatcher daily to ensure all routes are sequenced properly
  • Work closely with drivers to ensure site information is up to date and correct to ensure route efficiencies are maintained
  • Ensure all driver paperwork is completed daily in full

Customer Service:

  • Develop and build customer and employee relationships while maintaining a high standard of customer service to the region/area
  • Support the Customer Service and Sales team as requested from the Customer Service Manager

Safety \ Training :

  • Report any safety issues to the Operations Manager for follow up
  • Help train new drivers with tablets, routing, and daily duties

Inventory Management \ Events:

  • Keep stock of required forms as required (pre-trips, customer specific forms, etc.)
  • Support the purchasing process for proper inventory quantities to support regular and event business
  • Work with event sales team to ensure details are correctly entered into Trux.

Admin:

  • Oversee the proper use of fuel cards
  • Label all keys for routes as required
  • Update reports weekly (Weekly Toilet Count)
  • Update Trux to reflect new drivers, fuel rates, trucks, etc.
  • Enter Timecard information into Excel for Payroll Processing

Key Performance Indicators:

  • Driver Satisfaction Rating (gathered through questionnaire)
  • Accuracy of data input (tested by manager spot checking monthly)
  • Customer Service team satisfaction rating (gathered through questionnaire)
  • Successfully meeting prescribed deadlines (tracked by the manager)
  • Absenteeism (tracked by the manager) 
DELIVERY/SERVICE DRIVER - Coquitlam, BC

What we are looking for:

With the growth of our organization, we are looking for a highly motivated, passionate individual to join our team. Whether you are just starting in the Transportation/ Waste Industry or you are already a successful professional driver, Pit Stop Portables is looking for you!

Responsibilities:

  • Operating different types of equipment (Flat deck trucks, trailers, and small vacuum service trucks)
  • Providing exceptional customer service skills
  • Operating equipment in a safe and efficient manner
  • Understanding of logistics and geography of the lower mainland
  • Managing time and routes in an efficient manor
  • Being physically able to lift, carry and/or push objects weighing more than 50lbs

What your day to day will look like:

  • Performing Pre- and Post- trip vehicle inspections of assigned vehicle
  • Working closely with route Manager to improve route efficiencies
  • Following route assignments throughout the day and completes all documentation when checking in at the end of the route
  • Providing customer service in the field
  • Servicing portable toilets on a service route
  • Delivering and removing portable toilets

Education/ Experience Requirements

  • Class 5 drivers license (with Air Endorsement preferred)
  • Clean drivers abstract (30 days or newer)
  • Strong communication skills (written/verbal)

Preferred Qualifications

  • Work experience in the portable toilet or waste service industry
  • Great knowledge of the lower mainland area
  • Trailer experience considered a strong asset

Job Type: Full-time

Required license or certification:

Class 5 Drivers License

EVENT SALES AND CUSTOMER EXPERIENCE SPECIALIST - Coquitlam, BC

Event Sales & Customer Experience Specialist

Pit Stop Portables is a fast growing Portable Toilet and Waste Management Company looking for motivated people who possess a positive attitude, passionate about providing exceptional Customer Service and is motivated to provide the “wow” factor to our customers.

We have a “work hard, play hard” attitude and welcome those individuals who fit with our values. If this is you, you need not waste any more time searching.

DESCRIPTION The Event Sales & Customer Experience Specialists are responsible for following call center policy and procedures including meeting call center standards, employee sales, improving quality service (Customer Excellence) and accomplishing organizational goals.

The role will be focused on growing our Event Business and will be responsible for becoming experts in identifying challenges that our existing and prospective customers face and work collaboratively with the team to execute strategies to secure and close new business while providing our Customers with the best experience possible.

Our products are portable washroom facilities, executive washroom trailers, septic holding tanks, roll-off waste containers and various add on items.

What your day to day will look like:

 

  • Work directly with customers via telephone (incoming & outgoing calls), and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services
  • Educate customers on product offerings and services
  • Follow up with customer via telephone or email following initial sales contact
  • Identify customer issues and provides appropriate solutions via upsell of additional products and/or services and obtain customer commitment/ signoff.
  • Meet departmental sales goals consistently
  • Complete continuous product education to improve customer service
  • Maintain accurate daily record of sales in sales tracker.
  • Complete outgoing quotes/bids in a timely manner

 

What you’ll bring to the table – customer service skills:

 

  • Develop and build customer relationships while maintaining a high standard of customer service to the region/area
  • Experience working with TRUX (custom software) considered a strong asset
  • Background in CSR/Sales roles; post secondary education in related field considered an asset
  • Problem solving skills with great attention to detail
  • Excellent communication and customer service skills
  • Respond to a variety of customer requests, special instructions and inquiries in a timely manner
  • Investigate and resolve customer issues – maintain detailed notes of all customer communication within company database
  • Motivated to provide solutions to our customers challenges
  • Ability to work under tight time lines in a fast paced environment

 

 

What you’ll bring to the table – general and office skills:

 

  • Learn and ensure Company’s values are being carried out
  • Maintain an understanding of all company’s products and services
  • General office duties including filing as required
  • Ability to enter data into database while engaging customers on the phone
  • MS Office proficiency (preferably intermediate Excel)
  • Good organizational, analytical and reporting skills
  • Work closely with all departments to ensure effective communication

 

 

COMPENSATION

 

  • Competitive Salary & bonus opportunity

• Comprehensive benefit package including MSP

SALES AND CUSTOMER EXPERIENCE SPECIALIST - Coquitlam, BC

Sales & Customer Experience Specialist

Pit Stop Portables is a fast growing Portable Toilet and Waste Management Company looking for motivated people who possess a positive attitude, passionate about providing exceptional Customer Service and is motivated to provide the “wow” factor to our customers.

We have a “work hard, play hard” attitude and welcome those individuals who fit with our values. If this is you, you need not waste any more time searching.

DESCRIPTION The Sales & Customer Experience Specialists are responsible for following call center policy and procedures including meeting call center standards, employee sales, improving quality service (Customer Excellence) and accomplishing organizational goals.

The role will be focused on growing our business and will be responsible for becoming experts in identifying challenges that our existing and prospective customers face and work collaboratively with the team to execute strategies to secure and close new business while providing our Customers with the best experience possible.

Our products are portable washroom facilities, executive washroom trailers, septic holding tanks, roll-off waste containers and various add on items.

What your day to day will look like:

  • Work directly with customers via telephone (incoming & outgoing calls), and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services
  • Educate customers on product offerings and services
  • Follow up with customer via telephone or email following initial sales contact
  • Identify customer issues and provides appropriate solutions via upsell of additional products and/or services and obtain customer commitment/ signoff.
  • Meet departmental sales goals consistently
  • Complete continuous product education to improve customer service
  • Maintain accurate daily record of sales in sales tracker.
  • Complete outgoing quotes/bids in a timely manner

 

What you’ll bring to the table – customer service skills:

  • Develop and build customer relationships while maintaining a high standard of customer service to the region/area
  • Experience working with TRUX (custom software) considered a strong asset
  • Background in CSR/Sales roles; post secondary education in related field considered an asset
  • Problem solving skills with great attention to detail
  • Excellent communication and customer service skills
  • Respond to a variety of customer requests, special instructions and inquiries in a timely manner
  • Investigate and resolve customer issues – maintain detailed notes of all customer communication within company database
  • Motivated to provide solutions to our customers challenges
  • Ability to work under tight time lines in a fast paced environment

 

What you’ll bring to the table – general and office skills:

  • Learn and ensure Company’s values are being carried out
  • Maintain an understanding of all company’s products and services
  • General office duties including filing as required
  • Ability to enter data into database while engaging customers on the phone
  • MS Office proficiency (preferably intermediate Excel)
  • Good organizational, analytical and reporting skills
  • Work closely with all departments to ensure effective communication

 

COMPENSATION

Competitive Salary & bonus opportunity

Comprehensive benefit package including MSP

Call Us Today: 1.888.556.0777

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