Careers

About Our Company

Pit Stop Portables is a fast growing Portable Toilet and Waste Management Company looking for motivated people who possess a positive attitude, passionate about providing exceptional Customer Service and is motivated to provide the “WOW” factor to our Customers and fellow Co-Workers.

We have a “Work Hard + Play Hard” attitude and welcome those individuals who employ the same and those who fit with our core values. If this is you, you need not waste any more time searching.

Inside Sales & Customer Experience Specialist

The Inside Sales & Customer Experience Specialists are responsible for following call center policy and procedures including meeting call center standards, employee sales, improving quality service (Customer Excellence) and accomplishing organizational goals.

The role will be focused on growing our business and will be responsible for becoming experts in identifying challenges that our existing and prospective customers face and work collaboratively with the team to execute strategies to secure and close new business while providing our Customers with the best experience possible.

Our products are portable washroom facilities, Washroom Trailers, septic holding tanks, roll-off waste containers and various add on items.

What your day will look like:

· Work directly with customers via telephone (incoming & outgoing calls), and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services

· Educate customers on product offerings and services.

· Follow up with customer via telephone or email following initial sales contact

· Identify customer issues and provides appropriate solutions via upsell of additional products and/or services and obtain customer commitment/ signoff.

· Meet departmental sales goals consistently.

· Complete continuous product education to improve the Customer Experience.

· Maintain accurate daily record of sales in sales tracker.

· Complete outgoing quotes/bids in a timely manner.

What you’ll bring to the table:

· Develop and build customer relationships while maintaining a high standard of customer service to the region/area.

· Experience working with TRUX (custom software) considered a strong asset.

· Background in inside or outside sales roles; post secondary education in related field considered an asset.

· Problem solving skills with great attention to detail.

· Excellent communication and customer service skills.

· Respond to a variety of customer requests, special instructions and inquiries in a timely manner.

· Investigate and resolve customer issues – maintain detailed notes of all customer communication within company database.

· Motivated to provide solutions to our customers challenges.

· Ability to work under tight time lines in a fast paced environment.

General & Office Skills

· Maintain an understanding of all company’s products and services.

· Ability to enter data into database while engaging customers on the phone.

· MS Office proficiency (preferably intermediate Word and Excel)

· Good organizational, analytical and reporting skills.

· Work closely with all departments to ensure effective communication.

Qualifications

· High School, G.E.D or High School Equivalency; Post-secondary with business focus preferred

· 3+ years of work experiences in a sales role.

· Computer proficiency

· Familiar with Microsoft Office suite of products

· Typing speed of 50WPM or better

· Knowledge of Trux CRM software or equivalent CRM tools

Personality

· Comes to work with the Work Hard + Play Hard attitude.

· Highly organized, detail oriented, and proactive in problem solving.

· Ability to navigate within a fast-paced, multi-tasking environment.

· Ability to operate with a sense of urgency to meet timelines.

· Professional development and active learning to improve personal/professional skills; high degree of intellectual curiosity and the desire to stay on top of the latest online trends.

Compensation

· Competitive Salary & Bonus opportunity

· Comprehensive benefit package including MSP

We thank everyone who applies; however we will only contact those who qualify. Please send a copy of your resume and cover letter to careers@pitstopportables.com

Septic Truck Driver / Operator

We get it. Nobody wakes up in the morning and says to themselves “Boy, I really hope that I get to use a portable toilet at some point today!” If you surveyed 100 people, it’s highly unlikely that any of them would have ‘Crapper on the Construction Site’ or ‘Porta-Potty at the Food Truck Festival’ in the Top 5 favorite places where they like to do their business. But when the time comes for you, and it does come for all of us eventually, you’ll sure be happy to see the Pit Stop logo on the door you’re about to step through.

We’re Pit Stop Portables. Whether it’s for an important event, festival, construction project, or any other reason you may have, for almost 20 years we’ve been western Canada’s premier provider of portable toilets, Washroom Trailers, septic services, and mobile hand cleaning & sanitization.

WHY WE EXIST
We know we’re not in a glamorous business, but that doesn’t stop us from making people feel amazing. At Pit Stop, every member of the posse has a shared Vision of The Pit Stop Smile, and that means we show up every day with a common goal that anytime someone sees the Pit Stop logo, it will bring a smile to their face.

WHAT WE DO
In our game, the best way to make people smile is by fulfilling our Mission of Clean, Dependable Service! This doesn’t just apply to our paying customers either; it’s also the promise that we make to every member of our team, our vendors & partners, and anybody else that we’re fortunate enough to come in contact with. If we haven’t done everything in our power to set people up for success, then we haven’t fulfilled our promise!

WHO WE ARE
At our core, we know that “You Stand for What You Tolerate!”, and the Pit Stop Posse is made up of a group of Super Heroes that won’t stand for anything less than an exceptional customer experience! In order to deliver that for thousands of users every day, we Live With Integrity upon an ethical foundation of honesty and being true to ourselves and our customers so we can prosper together.

We show up every day determined to Strive for Excellence, because that’s what our customers and teammates deserve from us. As much fun as we have on the Pit Stop team, we also take our personal and professional development very seriously, because that’s what allows us to continue setting the standard of excellence in the portable toilet game!

Build Team isn’t just a random phrase on our walls, it’s our daily reminder to come together as the diverse group of characters we are in order to deliver the highest quality products and services that our customers have come to expect from us. We support each other in overcoming obstacles, celebrate our successes together, and never, ever forget how important it is to Work Hard + Play Hard.

If Pit Stop sounds like it might be a good fit for you, please read on to see details on the next super hero we’re looking to add to the team.

WHO WE NEED
We’re looking for a Septic Truck Driver/Operator based out of our Coquitlam facility to be the face of Pit Stop on the road, and on our customer sites. This newly available role comes as a result of the continued growth of our business, and is a fantastic opportunity for a professional driver/operator that is committed to exceeding customer expectations.

The right fit will have a Class 3 license with Air Brake endorsement, have a clean driving record, and be an excellent communicator. You’ll be physically fit, unafraid of hard work, and be comfortable driving and operating a large septic vacuum truck throughout Metro Vancouver and the Fraser Valley. If you’ve got experience hauling trailers, that’s a bonus!

You’ll have excellent knowledge of the region, and be a smooth operator of trucks with both automatic and manual transmissions. Technology wont scare you either, as we use software and tablets for dispatch and routing.
In summary, you take a heck of a lot of pride in what you do, and hold yourself and your teammates to very high standards!

WHAT’S IN IT FOR YOU
As much as we believe you will love being a member of the Pit Stop team, we don’t expect you to do it solely out of the goodness in your heart. Along with a great compensation package including a Competitive Wage, Benefits, and Bonus Opportunities, you’ll also have:

• An incredibly strong company culture and support team behind you
• The best tools and technology available to work efficiently and effectively
• An eagerness to invest in the business and our people to capitalize on our potential
• A senior leadership team dedicated to setting you up for success

If you’re interested in becoming our next super hero, please reply in confidence with a cover letter and summary of highlights along with a copy of your drivers’ abstract to careers@pitstopportables.com.

Thanks for your interest in joining the Pit Stop Posse!

Pump Truck Driver / Operator

We get it. Nobody wakes up in the morning and says to themselves “Boy, I really hope that I get to use a portable toilet at some point today!” If you surveyed 100 people, it’s highly unlikely that any of them would have ‘Crapper on the Construction Site’ or ‘Porta-Potty at the Food Truck Festival’ in the Top 5 favorite places where they like to do their business. But when the time comes for you, and it does come for all of us eventually, you’ll sure be happy to see the Pit Stop logo on the door you’re about to step through.

We’re Pit Stop Portables. Whether it’s for an important event, festival, construction project, or any other reason you may have, for almost 20 years we’ve been western Canada’s premier provider of portable toilets, Washroom Trailers, septic services, and mobile hand cleaning & sanitization.

WHY WE EXIST
We know we’re not in a glamorous business, but that doesn’t stop us from making people feel amazing. At Pit Stop, every member of the posse has a shared Vision of The Pit Stop Smile, and that means we show up every day with a common goal that anytime someone sees the Pit Stop logo, it will bring a smile to their face.

WHAT WE DO
In our game, the best way to make people smile is by fulfilling our Mission of Clean, Dependable Service! This doesn’t just apply to our paying customers either; it’s also the promise that we make to every member of our team, our vendors & partners, and anybody else that we’re fortunate enough to come in contact with. If we haven’t done everything in our power to set people up for success, then we haven’t fulfilled our promise!

WHO WE ARE
At our core, we know that “You Stand for What You Tolerate!”, and the Pit Stop Posse is made up of a group of Super Heroes that won’t stand for anything less than an exceptional portable toilet experience! In order to deliver that for thousands of users every day, we Live With Integrity upon an ethical foundation of honesty and being true to ourselves and our customers so we can prosper together.

We show up every day determined to Strive for Excellence, because that’s what our customers and teammates deserve from us. As much fun as we have on the Pit Stop team, we also take our personal and professional development very seriously, because that’s what allows us to continue setting the standard of excellence in the portable toilet game!

Build Team isn’t just a random phrase on our walls, it’s our daily reminder to come together as the diverse group of characters we are in order to deliver the highest quality products and services that our customers have come to expect from us. We support each other in overcoming obstacles, celebrate our successes together, and never, ever forget how important it is to Work Hard + Play Hard.

If Pit Stop sounds like it might be a good fit for you, please read on to see details on the next super hero we’re looking to add to the team.

WHO WE NEED
We’re looking for a Pump Truck Driver/Operator based out of our Coquitlam facility to be the face of Pit Stop on the road, and on our customer sites. This newly available role comes as a result of the continued growth of our business, and is a fantastic opportunity for a professional driver/operator that is committed to exceeding customer expectations.

The right fit will have a Class 5 license (Air Endorsement preferred), have a clean driving record, and be an excellent communicator. You’ll be physically fit, unafraid of hard work, and be comfortable driving and operating a septic vacuum service truck throughout Metro Vancouver and the Fraser Valley. If you’ve got experience hauling trailers, that’s a bonus!

Cleaning and servicing the portable toilets on your daily route will make up the bulk of your day, and you’re the type of person that takes a tremendous amount of pride in being the best at something a lot of other people wouldn’t even be able to do.
In summary, whether it’s a toilet you’ve just serviced, or your work vehicle at the end of a shift, you don’t walk away until you’d be proud if your mom was going to be the next person to use it!

WHAT’S IN IT FOR YOU
As much as we believe you will love being a member of the Pit Stop team, we don’t expect you to do it solely out of the goodness in your heart. Along with a great compensation package including a Competitive Wage, Benefits, and Bonus Opportunities, you’ll also have:

• An incredibly strong company culture and support team behind you
• The best tools and technology available to work efficiently and effectively
• An eagerness to invest in the business and our people to capitalize on our potential
• A senior leadership team dedicated to setting you up for success

If you’re interested in becoming our next super hero, please reply in confidence with a cover letter and summary of highlights to careers@pitstopportables.com.

Thanks for your interest in joining the Pit Stop Posse!

Accounts Receivable & Quality Assurance

We get it. Nobody wakes up in the morning and says to themselves “Boy, I really hope that I get to use a portable toilet at some point today!” If you surveyed 100 people, it’s highly unlikely that any of them would have ‘Crapper on the Construction Site’ or ‘Porta-Potty at the Food Truck Festival’ in the Top 5 favorite places where they like to do their business. But when the time comes for you, and it does come for all of us eventually, you’ll sure be happy to see the Pit Stop logo on the door you’re about to step through.

We’re Pit Stop Portables. Whether it’s for an important event, festival, construction project, or any other reason you may have, for almost 20 years we’ve been western Canada’s premier provider of portable toilets, Washroom Trailers, septic services, and mobile hand cleaning & sanitization.

WHY WE EXIST

We know we’re not in a glamorous business, but that doesn’t stop us from making people feel amazing. At Pit Stop, every member of the posse has a shared Vision of The Pit Stop Smile, and that means we show up every day with a common goal that anytime someone sees the Pit Stop logo, it will bring a smile to their face.

WHAT WE DO

In our game, the best way to make people smile is by fulfilling our Mission of Clean, Dependable Service! This doesn’t just apply to our paying customers either; it’s also the promise that we make to every member of our team, our vendors & partners, and anybody else that we’re fortunate enough to come in contact with. If we haven’t done everything in our power to set people up for success, then we haven’t fulfilled our promise!

WHO WE ARE

At our core, we know that “You Stand for What You Tolerate!”, and the Pit Stop Posse is made up of a group of Super Heroes that won’t stand for anything less than an exceptional portable toilet experience! In order to deliver that for thousands of users every day, we Live With Integrity upon an ethical foundation of honesty and being true to ourselves and our customers so we can prosper together.

We show up every day determined to Strive for Excellence, because that’s what our customers and teammates deserve from us. As much fun as we have on the Pit Stop team, we also take our personal and professional development very seriously, because that’s what allows us to continue setting the standard of excellence in the portable toilet game!

Build Team isn’t just a random phrase on our walls, it’s our daily reminder to come together as the diverse group of characters we are in order to deliver the highest quality products and services that our customers have come to expect from us. We support each other in overcoming obstacles, celebrate our successes together, and never, ever forget how important it is to Work Hard + Play Hard.

If Pit Stop sounds like it might be a good fit for you, please read on to see details on the next super hero we’re looking to add to the team.

Accounts Receivable

The accounts receivable position is responsible for the collection of outstanding receivables. This includes verifying the accuracy of the data prior to, processing and posting of customer payments, and resolution of account discrepancies and issues while maintaining a high level of customer service and product / service knowledge.

Accounts Receivable Duties:

• Resolution of customer inquiries, requests, and issues
• Daily processing and posting of customer payments: cheques, credit card, EFT
• Emailing / mailing out invoices
• Regular collection calls to customers and follow up regarding pending payments
• Maintain detailed communication notes in the database
• Verify accuracy of adjustment requests prior to submitting them for approval / processing
• Issue statements and reconciliations to customer as requested
• Other duties/projects as required

Quality Assurance Duties:

Completeness and accuracy check of the Sales activity for the following:

• New customer site set-ups
• Requests for service
• Closing of customer sites upon completion of projects
• Product orders
• Sale of Equipment to customers
• Produce daily management report of findings
• Responding to any inquiries from Management regarding QA checks or findings

What you’ll bring to the table:

General & Office Skills

• Strong computer skills including a high level of competence using Microsoft Office suite including Outlook, Word, Excel (intermediate) and tools such as Smart Sheets; experience working with TRUX Route Platform (industry based software) considered a strong asset
• Knowledge of the Waste Industry considered a strong asset
• Thrive in a fast-paced environment and has relentless work ethic
• Maintain an understanding of all company’s products and services
• Strong organizational, analytical and reporting skills
• Ability to accept and take on-board criticism
• Excellent in time management and punctuality and conveys a sense of urgency on all related tasks
• Ability to work closely with all departments to ensure effective communication
• Strong communication and organizational skills
• Ability to multi-task in a fast paced environment while meeting deadlines
• Desire to improve the process while being accurate and efficient

Qualifications

• Post secondary education in accounting or business
• Minimum 3 years of collections experience
• Experience in construction or waste management industry preferable

Personality

• Comes to work with the Work Hard + Play Hard attitude.
• Highly organized, detail oriented, and proactive in problem solving.
• Ability to navigate within a fast-paced, multi-tasking environment.
• Ability to operate with a sense of urgency to meet timelines.

At Pit Stop we take our Company’s Core Values seriously. Live with Integrity, Build Team and Strive for Excellence.

We strongly encourage all applicants to understand these values and how they resonate with each. (Should you be called for an interview; please come prepared to talk about these values and express how they resonate with you.)

Pit Stop offers a competitive SALARY and BONUS OPPORTUNITY + BENEFITS. We would like to thank all those who apply however, only qualified applicants will be notified.

If you’d like to explore the opportunity of becoming our next super hero, please reply in confidence with a cover letter and summary of career highlights to careers@pitstopportables.com

Thanks for your interest in joining our team!